Scroll to top
0

Shopping Cart

  • Your cart is empty
Subtotal: $0.00
View Cart

Refund policy

Presale Return & Refund Policy

1. ALL SALES FINAL

All presale, pre-order, and advance purchase orders are strictly final sale. Due to the market-driven nature of our inventory and real-time fluctuations in item value, we do not accept cancellations, returns, exchanges, or store credit requests once a presale order has been confirmed and paid.

2. Price Guarantee & Fluctuations

By placing a presale order, you acknowledge and agree that:

  • The purchase price locked at checkout is final, regardless of subsequent market increases or decreases in the item's value prior to or after fulfillment.

  • We do not offer price adjustments, partial refunds, or price matching if the item’s market value or retail price changes after your purchase.

3. Exceptions (Damaged, Defective, or Incorrect Items)

The all-sales-final policy applies strictly to change-of-mind, market price movement, or buyer's remorse. If your item arrives physically damaged, defective, or incorrect relative to your original order confirmation, you must contact our customer support team within 7 calendar days of delivery with photos of the damaged or wrong item. Eligible claims will be resolved via replacement or repair at our discretion, or a refund/credit if a replacement cannot be fulfilled. Any other exceptions to these policies are exceptionally rare and will be granted strictly at our sole discretion.




Presale Refused & Return to Sender (RTS) Policy

If a delivery is refused by the recipient, or deemed undeliverable and automatically returned to the sender by the carrier, a refund will be processed only after the package is successfully received back at our facility.
Please note that the following non-recoverable costs will be strictly deducted from your final refund amount:
Original Shipping Fees: The initial cost to ship the order (even if the order originally qualified for free shipping).
Return Shipping Fees: Any return freight charges or penalties billed to us by the carrier for the return transport.
Payment Processing Fees: Non-refundable transaction fees incurred during the initial purchase.
Refunds will not be issued for packages that are abandoned, destroyed by the carrier, or lost in transit due to an incorrect address provided by the customer



In-Stock Cancellation & Refund Policy

(Note: For pre-order or presale items, please refer to our separate Presale Return & Refund Policy.)

1. Cancellation Window

You may request to cancel and refund your order at any time before it has been packaged or marked as shipped.

2. How to Request

To cancel, contact us immediately HERE with your order number.

3. Eligibility

If your order has already entered the packing stage or has been handed over to the carrier, it can no longer be cancelled and will instead fall under our standard return policy In-Stock Return & Refund Policy.

4. Refund Timeline

Once a cancellation is confirmed, refunds are returned to your original payment method within 1–5 business days, depending on your bank or card issuer.



In-Stock Return Policy

We want you to be satisfied with your purchase. For items currently in stock, we offer a standard return window subject to the terms and conditions outlined below.

(Note: For pre-order or presale items, please refer to our separate Presale Return & Refund Policy.)

1. 14-Day Return Window

You have 14 calendar days from the date your package is delivered to request a return for eligible in-stock items. Requests made after 14 days from delivery are not eligible for return, exchange, or store credit.

To be eligible for a return:

  • Items must be in their original, unused, and unopened condition.

  • Items must include all original packaging, tags, accessories, and documentation.

2. Return Shipping Costs

  • Buyer Responsibility: The customer is responsible for all return shipping costs. Shipping fees paid on the original order are non-refundable.

  • Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for packages lost or damaged during return transit.

3. No Returns for Market or Price Fluctuations

Because inventory and market dynamics change, we do not accept returns, cancellations, or refund requests due to price changes.

  • If the retail price or market value of an item decreases after your purchase, your order is not eligible for a return, price adjustment, or partial refund.

  • Market value fluctuations do not qualify as a valid reason for a return.

4. How to Initiate a Return

  1. Contact our support team HERE within 14 days of delivery with your order number and the item(s) you wish to return.

  2. Once approved, you will receive instructions on where to send your package.

  3. Unauthorized returns sent back without prior approval will not be processed or refunded.

5. Refunds & Restocking

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 1-5 business days, minus any original shipping charges.

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please notify us within [48–72 hours] of delivery with photos of the product and packaging. In these cases, we will cover the return or replacement shipping costs.



Instock Refused & Return to Sender (RTS) Policy

If a delivery is refused by the recipient, or deemed undeliverable and automatically returned to the sender by the carrier, a refund will be processed only after the package is successfully received back at our facility.
Please note that the following non-recoverable costs will be strictly deducted from your final refund amount:
Original Shipping Fees: The initial cost to ship the order (even if the order originally qualified for free shipping).
Return Shipping Fees: Any return freight charges or penalties billed to us by the carrier for the return transport.
Payment Processing Fees: Non-refundable transaction fees incurred during the initial purchase.
Refunds will not be issued for packages that are abandoned, destroyed by the carrier, or lost in transit due to an incorrect address provided by the customer